Our policy ensures a fair and consistent approach for all our customers. It covers returns, exchanges, and cancellations for various items, including regularly stocked in-home items, wearables, and financed orders.
Return Eligibility
- Eligible Items: Regularly stocked in-home items.
- Ineligible Items: Special ordered items, scratch & dent items, and products purchased for commercial spaces are not eligible for return or cancellation.
Please note that products must be returned with their original packaging.
Return Period
- The return policy is valid for 30 days starting from the day your items are picked up or received.
Cancellation Policy for Unfulfilled Orders
- Orders for regularly stock items that are not yet fulfilled can be cancelled without any penalty. Contact us at info@jumpsportfitness.ca to cancel an order.
Wearables Policy
- Wearables include apparel, shoes, and fitness accessories like weighted vests, ankle weights, heart rate monitors, etc.
- Returns for wearables: We do not accept returns for any wearables if they have been worn or used.
Free Shipping
- In the case where your order received a free shipping promotion, the shipping cost of the item to you will be your responsibility. This cost will be deducted from the refund.
Restocking Fees
Restocking fees, based on the condition of the product, are as follows:
- Unused and unopened items = 0%
- Open box = 10%
- Used or assembled = 15%
*Please be advised the original packaging is required, irrespective of its condition.
Return Process
To submit a return request, click on the profile icon in the store navigation.
1. Log in to your account:
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Submit request".
If your return request is approved, you receive an email with further instructions. After the product is returned, you receive a refund.
Please note that customers are responsible for returning and shipping the products back to us, and the original shipping charge on your order is non-refundable. We also recommend adding insurance to any shipment you send to us to avoid any complications.
Damages and Issues
- Inspect your order upon reception and immediately report any defects, damages, or incorrect items to us for prompt resolution.
Exchanges
- For exchanges, return your item first. After acceptance, you may make a separate purchase for the new item.
Refunds
- Refund process: We will inform you once we’ve received and inspected your return. If approved, a refund will be issued to your original payment method.
- Note: Refund processing times vary depending on your bank or credit card company.
Contact Us
- Feel free to contact us via phone (647) 259-6865 or email us at info@jumpsportfitness.ca
- Our offices are open Monday to Friday between the hours of 9AM EST and 5PM EST.
